SHIPMENT AND COURIER INFORMATION

Shipments are made via courier UPS or DHL and, at the moment of the shipment, clients will receive a second order confirmation by email with a tracking number in order to follow the shipment at any time.

SHIPPING TIMES

Orders made are shipped by Eurostep Srl, Vicolo Boccacavalla 18 31044 Montebelluna (TV) ITALY, Italy, from Monday through Friday 2:00pm – 5:30pm. Orders made during the weekend will be processed beginning on the following Monday morning. Orders made on holidays will be processed on the successive business day.
Orders for articles already available in stock will be sent within 5 business days from the moment of order. Articles temporarily out of stock are guaranteed shipment within 3 weeks. John Richmond reserves the right to postpone shipment in case of circumstances beyond their control.

SHIPPING COSTS

For Sweden, Denmark, Belgium, Holland, Luxembourg, Portugal, Greece, Cyprus and Ireland shipping is free for orders of 80 Euro or more; for orders totalling less than 80 Euro a contribution of 9,90 Euro is requested. For Finland, Estonia, Latvia, Lithuania, Slovenia, Slovakia, Czech Republic, Hungary, Malta, Romania, Poland and Norway shipping is free for orders of 80 Euro or more; for orders totalling less than 80 Euro a contribution of 13,90 Euro is requested.
For Croatia is free for orders of 80 Euro or more; for orders totalling less than 80 Euro a contribution of 25,90 Euro is requested.
For United Kingdom shipping is free for orders of 80 Euro or more; for orders totalling less than 80 Euro a contribution of 9,90 Euro is requested.
Eventual shipping costs are calculated at the moment of cart summary visualization.
Any customs duties are paid by the customer, except for the USA, Canada, Switzerland, Mexico, Ecuador, Uruguay, Colombia, Australia and New Zealand.

SHIPPING INSURANCE

John Richmond insures its shipments against theft and accidental damage. Once the shipment reaches its destination, the insurance is no longer valid.


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